Proactive IT Support That Prevents Problems Before They Start
Our Annual Maintenance Contracts give you a dedicated team of engineers on call — monitoring, maintaining and fixing your systems with guaranteed response times, so your people stay productive.
IT That Just Works — So Your Team Can Too
When systems go down, every minute costs money. Yet most small and mid-sized businesses can't justify a full in-house IT department — and calling ad-hoc technicians leads to slow fixes and recurring problems.
An Annual Maintenance Contract with Serve All Solutions gives you a complete IT team for a predictable annual fee: a responsive helpdesk, on-site engineers, preventive maintenance and proactive monitoring — all backed by guaranteed response times.
- Predictable annual IT costs — no surprise bills
- Fewer breakdowns thanks to preventive maintenance
- Fast fixes backed by written SLAs
- A team that already knows your systems
- Longer equipment life and better performance
- Monthly reports for full transparency
What's Included in Our IT Support & AMC Service
24/7 Helpdesk
Phone, email and WhatsApp support, with remote resolution for most issues in minutes.
On-Site Engineers
Engineers dispatched to your premises across the UAE whenever hands-on support is needed.
Preventive Maintenance
Scheduled health checks, updates and cleaning to extend equipment life and avoid breakdowns.
Guaranteed SLAs
Clear response and resolution times written into your contract — and reported monthly.
Monitoring & Reporting
Proactive monitoring of servers, backups and networks, with monthly health reports.
Flexible AMC Plans
Comprehensive or non-comprehensive cover, sized for five users or five hundred.
Flexible Support Plans for Every Business
Choose the level of cover that fits your business — every plan can be tailored to your devices, users and locations.
Essential
For small offices that need dependable support.
- Business-hours helpdesk (phone, email, WhatsApp)
- Remote support
- Quarterly preventive maintenance
- Next-business-day on-site response
Professional
For growing businesses that rely on IT every day.
- Extended-hours helpdesk
- Remote & on-site support
- Monthly preventive maintenance
- Priority response SLA
- Monthly health reports
Enterprise
For multi-site and mission-critical operations.
- 24/7 helpdesk & critical response
- Dedicated account engineer
- Proactive server & network monitoring
- Fastest guaranteed SLAs
- Quarterly technology reviews
What You Get
- IT asset audit & onboarding
- Dedicated account manager
- Helpdesk access via phone, email & WhatsApp
- Preventive maintenance schedule
- Monthly service & health reports
- Annual technology review & roadmap
How We Deliver
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1
Audit
We document your devices, systems and risks.
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2
Onboard
We set up monitoring, access and your support channels.
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3
Support
We resolve issues and perform scheduled maintenance.
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4
Review
We report monthly and plan improvements with you.
IT Support & AMC: Common Questions
Need Help With IT Support & AMC?
Get a free consultation and an itemised proposal from our specialists — usually within a few business hours.