Frequently Asked Questions

We serve businesses across all seven Emirates — Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah — with remote support available anywhere.

One partner means one point of contact, one accountable team and solutions designed to work together. You avoid finger-pointing between vendors, simplify procurement and usually reduce total cost.

Use the quote form on our Contact page, call us or message us on WhatsApp. Share your requirement and we'll respond — usually within a few business hours — with questions or an itemised quotation.

Yes. We support start-ups and SMEs with a handful of users right up to enterprises and government entities with multi-site operations. Our solutions and AMC plans scale to your size.

The framework covers B2B and B2G transactions and is being rolled out in phases by revenue — starting with businesses earning AED 50 million or more, followed by all other in-scope businesses and government entities in 2027. B2C transactions are currently excluded. We can confirm exactly where your business falls.

An ASP is a provider accredited by the UAE authorities to exchange e-invoices on the Peppol network and report invoice data to the FTA. Every in-scope business must appoint one. We help you select, appoint and integrate with the right ASP.

In most cases, yes. We integrate popular ERP and accounting platforms with your ASP so your team keeps working in familiar software. If your current system can't support e-invoicing, we'll recommend a cost-effective upgrade path.

Smaller businesses with a single accounting system can often be ready within a few weeks; larger organisations with multiple systems typically need three to six months. That's why we recommend starting well before your ASP appointment deadline.

Yes. Every product we supply is genuine, sourced through authorised distribution channels and covered by full manufacturer warranty. We also coordinate warranty claims on your behalf.

Absolutely. We regularly handle bulk orders for office fit-outs, branch roll-outs, schools and government projects — with volume pricing and phased delivery schedules.

Yes. Our engineers install and configure servers, CCTV, UPS, networks and end-user devices, and hand over complete documentation.

That's part of our service. We assess your workload, users and budget and recommend exactly what you need — no overselling.

It depends on your processes. We often recommend proven platforms customised to your needs, and build bespoke software only where it delivers clear value. You'll always get an honest recommendation.

Yes. The ERP and accounting solutions we implement are configured for UAE VAT and can be integrated with your Accredited Service Provider for e-invoicing.

Ownership is agreed upfront in your contract. For bespoke projects, full ownership of the custom code is typically transferred to you on final payment.

Yes. We offer support and maintenance plans covering bug fixes, updates, hosting, backups and new feature development.

A corporate website typically takes 3–6 weeks and an e-commerce store 6–10 weeks, depending on scope and how quickly content is ready.

Yes. We build on easy-to-use content management systems such as WordPress and train your team to update pages, products and blog posts.

Yes. We can register your domain and provide managed hosting, SSL certificates, backups and business email setup.

Yes. We build fully bilingual websites with proper right-to-left (RTL) Arabic layouts.

Yes — from cabling and racks to switches, firewalls, Wi-Fi, servers and printers, we deliver complete office IT fit-outs as a single project.

Yes. Installations, migrations and upgrades can be scheduled for evenings, weekends or holidays to avoid disrupting your business.

Yes. We'll audit and document your existing setup, fix any risks and support it going forward.

Yes. We plan and execute migrations to Microsoft 365, Google Workspace, Azure and AWS with minimal downtime.

An Annual Maintenance Contract covers helpdesk support, on-site visits, preventive maintenance and monitoring for the equipment and systems listed in your contract — with agreed response times.

A comprehensive AMC includes the cost of replacement parts, while a non-comprehensive AMC covers labour and support only, with parts charged separately.

Response times are defined in your SLA by priority. Critical issues receive the fastest response, with remote support often starting within minutes.

Yes. We support multi-branch businesses across the Emirates with a single contract, a central helpdesk and consolidated reporting.